At Breathe, your privacy and security are our top priorities. Due to an increase in fraudulent communications, please be aware of the following policies to ensure your information remains protected;

- We only respond to Breathe Fitness account queries communicated in writing via email.

- We do not manage or respond to Breathe Fitness account queries in person, over the phone, via text, or direct message on social media.

- For your security, please avoid discussing personal Breathe account queries within the studio.Please remember that we are unable to assist walk-in clients with account management, so emailing us is the best solution for prompt assistance.

- Our studio does not respond to inquiries via phone. This policy is in place to protect your personal data, ensure the security of sensitive information such as credit card details, and maintain accurate records for documentation purposes. 

All communications, including updates and important information, are conducted through email to maintain privacy and provide a traceable record. 

Emails we have on file are used exclusively for your account management with us, ensuring you receive timely updates regarding your membership, purchases, bookings, cancellations snd schedule updates/changes. 

- Communication: We prefer email communication only. No phone calls, please.

- Class Schedule: We strive to offer a variety of classes that meet our clients’ needs. As noted in our waiver, the schedule is subject to change based on client demand and instructor availability.

This flexibility allows us to better serve our community and ensure that our offerings align with current interest and availability. 

We appreciate your understanding and encourage you to keep an eye on the Breathe Fitness app for the latest schedule updates.

To book into classes at Breathe, you must set up an account through the Breathe Fitness app. We've put together some guides to help you out while you get started. See below.

If you do not have a mobile device that supports this, you can set up your account via desktop, but the app is optimized for class and account management. Every guest must have their own profile and book into classes themselves. You cannot book into class for other guests under your own account.

Your secure login credentials verifies your information and gives you access to manage your own client profile, personal data, credit card information and where you can schedule classes, purchase passes/memberships in the online store, write reviews, and so much more.

Passwords can be reset by requesting a reset password link. Correct contact info including email is essential in client profiles, to receive verification email notifications, for your safety & security and for effective and consistent communication with the business to receive purchase receipts, schedule changes, class booking and cancellation notifications etc.

Clients need to remember logins and passwords as we do not have access to this information.

Once your account is set up, the booking and cancellation process is quick and easy, and it’s all done virtually - managed by you. No need for in-person transactions or support. You must input all information correctly + accurately. The app will restrict you from booking into classes if any information is missing.

We respect your privacy and it’s the law; you manage your personal data. We do not manage any personal client data. It is the responsibility of the guest to book into classes, cancel, and manage their account. Guests MUST complete and sign waiver, and provide emergency contacts to take classes in an infrared heated studio.

Troubleshooting Note: On occasion, the app is updated for necessary functional updates. Unfortunately, this may impact proper app loading. You may need to delete the apps and reload onto your devices. This should resolve any booking issues.

The technology is designed to protect and keep client data and credit card info confidential. Clients need to remember logins and passwords as we do not have access to this information. Passwords can be reset by requesting a reset password link. This is why correct contact info and emails is essential in client profiles, for effective and consistent communication with the business to receive purchase receipts, schedule changes, class booking and cancellation notifications etc.

ALL sales are final—no refunds, exchanges, or membership transfers or extensions. Membership payments and passes once charged or purchased are not eligible for refunds.

All terms are non-negotiable.

- We are unable to provide refunds for discounts that were not correctly applied at the time of purchase.

This policy is similar to what you may encounter when using discount codes for other businesses online. Please feel free to apply discount code during your next booking to enjoy the benefits.

We appreciate your understanding and cooperation in helping us maintain a seamless experience for all clients.

For further details on membership perks, current promotions, and more, please visit our website social media channels and sign up for our newsletter.

We've made it easy so you handle all of your own schedules. The easiest way to view, book & manage your personal information, account & schedule is by downloading our "Breathe Fitness" app. All bookings are managed personally by clients. Please do not contact us requesting for us to book/cancel you into classes. 

Using a computer? If you need to purchase a membership and book into classes, you can do so at our Wellness Living desktop site, viewable here.

You may not book other guests into classes, only yourself.

Advanced booking is required for all classes as wait-listing is in effect, and we do not accept walk-ins. You are welcome to set up your account through the Breathe Fitness app and book into class if time permits. Details for pricing options, memberships, purchasing terms & conditions can be found directly in the app's "Online Store" in the "Product Details."

Advance pass or membership purchases are required. Waitlisting is in effect on a first come first serve basis. Bookings open eight days in advance, at the end of the class time.

Using a computer?

No problem. If you need to purchase a membership and book into classes, you can do so at our Wellness Living desktop site, viewable here. The Breathe Fitness App is optimized for mobile use, but you can still complete your membership purchases and class bookings all at your desktop, too!

- Class cancellations should be made directly through the Breathe Fitness app. 

- To avoid any late cancellation or no-show fees and to allow clients on the waitlist the opportunity to attend, we kindly ask that all cancellations be made with more than 8 hours’ notice. 

- Cancellations are not accepted via email or phone. 

Our EARLY cancellation policy is 8 hours. Cancel your spot in class by managing "My Schedule" in the Breathe Fitness app. All class bookings and cancellations are managed personally by guests in the app. This applies to both a “Class” and “Waitlist” if you can no longer attend for any reason. This allows another guest in the Breathe community to attend the class. 

One "No Show" or “Late Cancellation” results in an immediate automatic $20.00 fee.

- We do not offer refunds on promotional discount codes not applied correctly.

- We do not offer refunds for "No Show" or "Late Cancellation" of classes.

- Please arrive 10-15 minutes before your class starts to check in with your instructor. 

- The studio door will be locked 5 minutes before class begins to avoid disruptions, and unfortunately, late arrivals will be treated as no-shows and subject to no-show fees. 

Arriving early helps you settle in comfortably and ensures you don’t miss any part of the session. 

All of our classes are heated 35-40 degrees Celsius with 20-40% humidity and use FAR Infrared. More information can be found in class descriptions.

Due to the heated nature of the classes, Breathe Fitness’s Age minimum is 16 for independent attendance at adult classes. 16-18 year olds will need written parental/guardian consent. Please email us at breathefitnessstudios@gmail.com

 

Yoga mat + shower rentals are not included in your membership, but are offered for rent.

Both can be reserved separately and paid before attending the class. Mat rentals are $8 + tax each, and shower reservations are $8 + tax each. These can be reserved in advance through the Breathe app under your account. Show your reservations to your instructor before beginning class.

If you are a Breathe VIP member, you receive 50% off your mat and shower rentals! Email us to learn more.

Why do we charge for shower rentals? We have one shower, which is cleaned daily and space for a small hot water tank for up to 3-4 hot showers per class. The appointment process helps prioritize client bookings and the small rental fee includes towels & luxurious shower products.

Why do we charge for mat rentals? The appointment process prioritizes client mat rental bookings and tracks when to wash and clean Breathe’s rental mats after client use.

We appreciate your help in keeping our space clean!

No Equipment Spray in the Hot Studio During Class

Yoga Classes:

• After class, please take yoga blocks and mats outside the hot studio to spray and wipe them down before returning them to the shelf. This helps maintain a distraction-free space.

Fitness Classes:

• Guests can grab & use the provided cleaning supplies at the end of class to sanitize equipment as needed. Please return all cleaning materials to the storage area after use.

We offer waitlisting at Breathe Fitness. Guests on the waitlist are automatically added to the class, first come, first serve.

Review "My Schedule" in the Breathe Fitness app to confirm the mat space number or your number on the waitlist. There are no penalties for cancellations off the waitlist. Only once you've been added to the class from the waitlist. You will not be notified when the waitlist changes. You need to confirm your spot in class by viewing "My Schedule."

If plans change and you can no longer attend the class, please cancel off the waitlist.

It is the member’s responsibility to contact Breathe Fitness in writing if their circumstances change — such as moving, extended travel, or other personal matters that may affect their membership.

While we understand that life happens, all contractual agreements must be adhered to, and it is the member’s duty to ensure communication and payments remain current.

To submit your request, please email us and we will share the Membership Pause & Cancellation Form_2025/6.

Once posted, members will also be able to:

• Log into the Breathe Fitness App
• Go to My Profile → Forms
• Complete and submit the Membership Pause & Cancellation Form_2025/6

When you sign your membership agreement, you are committing to a 12-month membership rate. You receive this rate in exchange for your commitment. (Other flexible options are available, such as our three-month membership or 10-class punch pass.)

To accommodate changes in circumstance, cancellations within the first year include:

• Before 12 months: One month’s payment + 30 days’ notice + $75 + tax cancellation fee
• After 12 months: No cancellation fee with 30 days’ notice
• Immediate cancellation: One month’s payment + $75 + tax cancellation fee

These fees help cover administrative costs and adjustments to your membership contract.

Additional details:

• Notice of cancellation must be received at least 30 days prior to your next billing date to ensure timely processing.

At Breathe Fitness, we understand that life happens — whether you’re travelling, recovering from injury, or taking a break for personal reasons.

• Members may pause their Breathe VIP membership once per calendar year.
• Because a pause is considered a contract amendment, a $75 + tax administrative fee applies.
• Memberships may be paused for a minimum of 4 weeks (28 days) and a maximum of 2 months (60 days).
• In the case of pregnancy, memberships may be paused for up to 12 months.
• Pause requests may be made for vacation, injury, medical, or personal reasons.
• The pause period will begin on your next scheduled billing date, and the membership will automatically resume once the pause ends unless a cancellation form is submitted in advance.
• Membership payments process on the same date each month, and during a pause, the payment(s) for the paused month(s) will be skipped.
• A minimum of 30 days’ notice is required for all pause and cancellation requests to ensure we have adequate time to receive and implement changes to your contract in a timely manner.

All sales are final — no refunds, exchanges, membership transfers, or extensions.

Membership payments and pass purchases, once charged, are not eligible for refunds.

Your purchase becomes a binding contract subject to our Purchase Terms & Conditions once your method of payment is charged.

Please note: These terms and conditions are non-negotiable.

• We are unable to provide refunds for discounts that were not correctly applied at the time of purchase.(This is similar to how most online retailers handle discount code use.)
• Please feel free to apply any active discount code during your next booking to enjoy the benefits.

We appreciate your understanding and cooperation in helping us maintain a seamless experience for all clients.

For more details on membership perks, current promotions, and events, please visit our website, follow us on social media, and sign up for our newsletter.

If you're not able to get through all your punches before they expired, you have the option to extend. It's important to note:

* Every extension is a one-time $38.00 + tax extension fee per person & includes a class drop-in.
* No restrictions on the number of extensions.

* To request a punch pass extension, send us an email so we can implement the pass extension & process extension fee.

10x Punch Pass extension expires 3 months after extension date. 

5x Punch Pass extension expires 2 months after extension date.

Running into issues with your email already being associated/in-use when you sign up? Wellnessliving is used among many service providers and you may already have an account set up.

Already have an account through Wellnessliving? Sign into your account through the Wellnessliving Achieve app or on your desktop and add Breathe Fitness as a location.