breathe fitness faqs

retail boutique. studio memberships. booking policies. what to bring. gift cards. shower reservations. and more!

booking policies and memberships

how do I book into classes? can you book me, or help cancel my booking?

To book into classes at Breathe, you must set up an account through the Breathe Fitness app. We've put together some guides to help you out while you get started.

If you do not have a mobile device that supports this, you can set up your account via desktop, but the app is optimized for class and account management. Every guest must have their own profile and book into classes themselves. You cannot book into class for other guests under your own account.

Once your account is set up, the booking and cancellation process is quick and easy, and it’s all done virtually - managed by you. No need for in-person transactions or support. You must input all information correctly + accurately. The app will restrict you from booking into classes if any information is missing.

Advanced booking for classes is required. Bookings open eight days in advance, at the end of the class time. 

We respect your privacy and it’s the law; you manage your personal data. We do not manage any personal client data. It is the responsibility of the guest to book into classes, cancel, and manage their account. Guests MUST complete and sign waiver, and provide emergency contacts to take classes in an infrared heated studio.

Troubleshooting Note: On occasion, the app is updated for necessary functional updates. Unfortunately, this may impact proper app loading. You may need to delete the apps and reload onto your devices. This should resolve any booking issues.

The technology is designed to protect and keep client data and credit card info confidential. Clients need to remember logins and passwords as we do not have access to this information. Passwords can be reset by requesting a reset password link. This is why correct contact info and emails is essential in client profiles, for effective and consistent communication with the business to receive purchase receipts, schedule changes, class booking and cancellation notifications etc.

can I book and pay for more than one person?

Every client needs to set up their own account with personal info, and must sign their own waiver. Only personal bookings & cancellations can be completed through your Breathe Fitness account.

how do I book into classes?

We've made it easy so you handle all of your own schedules. The easiest way to view, book & manage your personal information, account & schedule is by downloading our "Breathe Fitness" app. All bookings are managed personally by clients. Please do not contact us requesting for us to book/cancel you into classes. 

You may not book other guests into classes, only yourself.

when should I arrive for class? what should I bring?

To provide the best experience for you at Breathe, we have a strict attendance policy. We ask that you arrive 10-15 minutes before the start of class, as the front door is locked 5 minutes before the start of class to ensure we start & finish classes on time. Classes can fill up quickly, so it can be nice to find your spot and take time to settle in.

Cleaned and sanitized props are available for classes that require them. Includes props such as: yoga blocks, yoga straps, resistance bands, hand weights, bolsters, and more.

Plan to bring:

  • yoga mat*
  • towel
  • water
  • comfortable clothes for heated yoga

*we offer Supported Soul yoga mat rentals for $8+tax. reserve yoga mats through breathe fitness app

do you rent yoga mats?

We sure do! Yoga mat rentals can be reserved and paid before attending the class. Mat rentals are $8+tax each and must be reserved in advance through the Breathe app under your account.

After you reserve your mat, show your reservation to the instructor and they will get you a clean rental mat.

Why do we charge for mat rentals?The appointment process prioritizes client mat rental bookings and tracks when to wash and clean Breathe’s rental mats after client use.

does breathe fitness have showers for guest use?

We are happy to offer shower use for guests. Our studio has one shower that is cleaned regularly.  Shower & towel rentals are $8+tax each and must be reserved in advance through the Breathe app under your account. 

Show your reservation in "My Schedule" to your instructor ahead of time.

Why do we charge for shower rentals? We have one shower, which is cleaned daily and space for a small hot water tank for up to 3-4 hot showers per class. The appointment process helps prioritize client bookings and the small rental fee includes towels & luxurious shower products.

are all of your classes heated?

All of our classes in Studio 1 are heated 35-40 degrees Celsius with 20-40% humidity and use FAR Infrared. More information can be found in individual class descriptions.

Our new, Studio 2, is our non-heated fitness studio located directly next door. Studio 2 offers non-heated circuit training, boot camp, functional training, mobility classes, and more. Now you have the opportunity for more class options, getting you to move and sweat in more ways, at more times, with more space!

Note: Due to the heated nature of the classes, Breathe Fitness’s Age minimum is 16 for independent attendance at adult classes. 16-18 year olds will need written parental/guardian consent. Please email us at breathefitnessstudios@gmail.com

 

we keep hearing about your new studio 2. what classes are offered in this new space and where can I learn more?

Breathe has taken over the location next to our studio and retail location for non-heated fitness classes. This new studio location is called Studio 2 in the Breathe Fitness App.

This new studio space offers non-heated circuit training, boot camp, functional training, mobility classes, and more. Now you have the opportunity for more class options, getting you to move and sweat in more ways, at more times, with more space!

STUDIO 2 IS INCLUDED WITH YOUR EXISTING MEMBERSHIP, UNLESS YOU HAVE SELECTED OUR YOGA ONLY MEMBERSHIP. SAME BOOKING POLICIES AND PROCEDURES APPLY TO THESE CLASSES. BOOK A SPOT IN ADVANCE USING THE BREATHE FITNESS APP. ON THE DAY OF YOUR CLASS, ARRIVE 15 MINUTES EARLY TO CHECK IN AND SET UP YOUR MAT SPACE.

Learn More.

how often is the class schedule updated? does it stay the same year-round?

We do our best to keep a consistent schedule for our guests, with more classes becoming available in the fall/winter months.

June-August | Summer Schedule (approx. 20 hours of classes available each week)

September-May | Fall/Winter Schedule (approx. 24+ hours of classes available each week)

Life happens and instructors need time off, too. We work to provide at least 12 hours' notice of any schedule, class, or instructor changes, and always keep the Breathe Fitness app up to date.

Sometimes, there are unpredictable circumstances, illness, injury, and other emergencies that we do our best to work around. We appreciate your patience with us, because we all are humans, too!

I'm just passing by. can I walk-in and take the class as a guest?

Advanced booking is required for all classes as waitlisting is in effect, and we do not accept walk-ins. Bookings open eight days in advance, at the end of the class time. 

You are welcome to set up your account through the Breathe Fitness app and book into class if time permits. Details for pricing options, memberships, purchasing terms & conditions can be found directly in the app's "Online Store" in the "Product Details."

do you offer waitlisting for your classes? how does it work?

We do offer waitlisting at Breathe Fitness. Many of our classes fill up quickly, but you could still get in. Here's some helpful information on how waitlisting works:

  • Manage your position in the line up from the convenience of your phone; 'My Schedule' in the Breathe Fitness app.
  • Guests on the waitlist are automatically added to the class, first come, first serve, up to one hour or 60 minutes before the start of class.
  • You will NOT be notified when the waitlist changes. You need to confirm your spot in class by viewing "My Schedule."
  • Review "My Schedule" in the Breathe Fitness app to confirm the mat space number or your number on the waitlist. 
  • If plans change and you can no longer attend the class, please cancel off the waitlist. This allows another guest in the Breathe community to attend the class. 
  • There are NO penalties for cancellations off the waitlist. Only once you've been added to the class from the waitlist. 
  • To skip the lineup and avoid disappointment, book your classes and reserve your spot 8 days in advance.

what if I need to cancel out of class? do I need to pay a cancellation fee?

Our early cancellation policy is 8 hours. Cancel your spot by managing "My Schedule" in the Breathe Fitness app. You will not be charged a fee unless the cancellation has been made after that time.

One "No Show" or “Late Cancellation” results in an immediate automatic $20.00 fee.

All class bookings and cancellations are managed personally by guests in the app. This applies to both a “Class” and “Waitlist” if you can no longer attend for any reason. This allows another guest in the Breathe community to attend the class. 

- We do not offer refunds on promotional discount codes not applied correctly.

- We do not offer refunds for "No Show" or "Late Cancellation" of classes.

if I can't make my scheduled class, can a friend take my spot?

We are unable to offer the transfer of memberships or bookings. If a friend or family member would like to take your spot, you will need to cancel out of the class to open up that spot, and your friend can then book in under their own account, using their own membership.*

*Every client needs to set up their own account with personal info, and must sign their own waiver. Only personal bookings & cancellations can be completed through your Breathe Fitness account.

is there an age restriction on who can take classes?

 Breathe Fitness’s Age minimum is 16 for independent attendance at adult classes. 16-18 year olds will need written parental/guardian consent. Please email us at breathefitnessstudios@gmail.com.

I have a breathe VIP membership/VIP couples membership, how can I cancel my membership?

We are sorry to see you go! We have option to both cancel or hold/pause a membership, depending on your needs, and this can be requested through our membership pause/cancellation form in the Breathe Fitness app.

Our VIP memberships are a 12-month contract. If you are looking to cancel, here's what you need to know:

· Need to cancel before 12-months? You can waive the min 12-month commitment with 30 days notice in writing and by paying an early cancellation fee of $75.00 +tax.

· NO cancellation fees after 12+ months with 30 days notice in writing.

· Need to cancel right away? You can waive the 30 days notice requirement by paying an early cancellation fee of $75 +tax.

Request a membership pause or cancellation through an online form in the Breathe Fitness app. - Breathe Fitness app > My Profile > Forms > 2024 - Pause/Cancel My Auto-Renewing membership.

membership cancellation/hold form

can I put my breathe VIP membership/VIP couples membership or breathe VIP annual membership on hold?

Yes! Memberships can be put on hold. Every hold/pause (including medical, injury, pregnancy etc.) is a one-time $75.00 + tax admin fee per hold/pause. (couples memberships pay $75 per person).

Maximum two holds/pauses per year.

  • Minimum hold/pause 4 weeks;
  • Maximum hold/pause 2 months per calendar year;
  • or case by case. 

To pause your membership, please complete our membership pause/cancellation form with 30 days notice and the hold/pause dates, so we can implement in a timely manner for the automatic payments. This form can be found in our Breathe Fitness app under "Profile."

membership cancellation/hold form

I received a gift card for a breathe membership - how do I apply it?

what a great gift! gift cards are easy to apply, and are not automatically added to your account.

to apply the gift card to your account, you must download the breathe fitness app and set up an account.

1. login

2. click on "my profile"

3. "billing"

4. add gift card number and click "apply"

5. purchase membership from "store" with new account balance

applying a membership gift card

can I extend my punch passes?

If you're not able to get through all your punches before they expired, you have the option to extend. It's important to note:

* Every extension is a one-time $38.00 + tax extension fee per person & includes a class drop-in.
* No restrictions on the number of extensions.

* To request a punch pass extension, send us an email so we can implement the pass extension & process extension fee.

* Alternatively, a new pass can be purchased and the expired passes will be extended.

10x Punch Pass extension expires 3 months after extension date. 

5x Punch Pass extension expires 2 months after extension date.

do you offer refunds on membership purchases? can I transfer my membership to a friend?

All sales are final—no refunds, exchanges, or membership transfers or extensions. Membership payments and passes once charged or purchased are not eligible for refunds.

Additionally, we do not offer refunds on promotional discount codes applied incorrectly.

do you have membership gift certificates?

We love the gift of a yoga membership.

If you are looking to give the gift of a studio membership, gift certificates can be purchased under our Pricing & Membership page, or here.

We also offer a retaul gift certificate. You can purchase a retail gift certificate here. 

Our gift certificates are delivered digitally via email.

Need more help? Check out our membership purchases FAQ section for step-by-step help.

membership purchases: gift certificates & discount codes

I need help purchasing a membership gift card. How do I make that purchase?

I received a membership gift card. How can I apply this to my next purchase?

applying a membership gift card

I need help finding my gift card number! Do you have it on file?

When purchasing a gift card, digital gift cards can take up to 12 hours to generate and will be emailed to your inbox. Breathe Fitness does not have access to gift card information. Gift cards are considered payment methods and are strictly private.

No refunds or exchanges for gift cards, purchases, or discount codes processed incorrectly.

other membership gift card help

PLEASE NOTE: When purchasing a gift card, digital gift cards can take up to 12 hours to generate and will be emailed to your inbox.

Breathe Fitness does not have access to gift card information. Gift cards are considered payment methods and are strictly private.

No refunds or exchanges for gift cards or purchases processed incorrectly. We recommend that the person purchasing the gift certificates enter their own email to ensure receipt. The gift card can then be forwarded to the intended recipient.

how do I apply a membership discount code?

how do I apply an account credit on my account when purchasing a new membership?

If you have an account credit on your membership account, you can apply that balance to a new membership purchase.

During checkout, you will see your account balance that can be applied under Payment Methods. Be sure to select the account balance that is shown, as well as the card you will use to cover the remainder of the payment.

what payment methods to you accept?

all of our membership purchases are considered "contactless," accepting all major credit cards including American Express. purchases can be made directly in the breathe fitness app.

retail boutique

when can we shop at breathe's retail boutique?

Shop before or after classes, or shop online 24/7. Free pick up is usually within 12 hours. 

Due to the nature of our products all sales are final. No refunds or exchanges.

if we order retail products online, can we pick up at the studio?

Absolutely! Purchase online 24/7 and free pick up is usually within 24-72 hours. Bring your receipt or order confirmation email to the studio and show to the instructor. 

Please note: any orders held at the studio for over 7 days will incur a $20 hold fee. If you need to make other arrangements, just let us know.

do you offer gift certificates?

YES! We offer two types of gift certificates - retail and memberships.

You can purchase a retail gift certificate here. Our retail gift certificates are delivered digitally via email.

Note: If you are looking to give the gift of a studio membership, gift certificates can be purchased under our Pricing & Membership page, with more information found here.

what payment methods do you accept?

We accept all major credit cards except American Express.

For memberships, client authentication is required through the credit card authentication process before booking and attending classes at the studio.

We also accept retail and membership gift certificates (sold and applied separately).

still have questions? let us know how we can help!