breathe fitness faqs
retail boutique. studio memberships. booking policies. what to bring. gift cards. shower reservations. and more!
booking policies and memberships
how do I book into classes? can you book me, or help cancel my booking?
To book into classes at Breathe, you must set up an account through the Breathe Fitness app. We've put together some guides to help you out while you get started.
If you do not have a mobile device that supports this, you can set up your account via desktop, but the app is optimized for class and account management. Every guest must have their own profile and book into classes themselves. You cannot book into class for other guests under your own account.
Once your account is set up, the booking and cancellation process is quick and easy, and it’s all done virtually - managed by you. No need for in-person transactions or support. You must input all information correctly + accurately. The app will restrict you from booking into classes if any information is missing.
We respect your privacy and it’s the law; you manage your personal data. We do not manage any personal client data. It is the responsibility of the guest to book into classes, cancel, and manage their account. Guests MUST complete and sign waiver, and provide emergency contacts to take classes in an infrared heated studio.
Troubleshooting Note: On occasion, the app is updated for necessary functional updates. Unfortunately, this may impact proper app loading. You may need to delete the apps and reload onto your devices. This should resolve any booking issues.
The technology is designed to protect and keep client data and credit card info confidential. Clients need to remember logins and passwords as we do not have access to this information. Passwords can be reset by requesting a reset password link. This is why correct contact info and emails is essential in client profiles, for effective and consistent communication with the business to receive purchase receipts, schedule changes, class booking and cancellation notifications etc.
can I book and pay for more than one person?
Every client needs to set up their own account with personal info, and must sign their own waiver. Only personal bookings & cancellations can be completed through your Breathe Fitness account.
when should I arrive for class? what should I bring?
To provide the best experience for you at Breathe, we have a strict attendance policy. We ask that you arrive 10-15 minutes before the start of class, as the front door is locked 5 minutes before the start of class to ensure we start & finish classes on time. Classes can fill up quickly, so it can be nice to find your spot and take time to settle in.
Cleaned and sanitized props are available for classes that require them. Includes props such as: yoga blocks, yoga straps, resistance bands, hand weights, bolsters, and more.
Plan to bring:
- yoga mat*
- comfortable clothes for heated yoga
*we offer yoga mat rentals for $5+tax. reserve yoga mats through breathe fitness app
are all of your classes heated?
All of our classes are heated 35-40 degrees Celsius with 20-40% humidity and use FAR Infrared. More information can be found in individual class descriptions.
Note: Due to the heated nature of the classes, Breathe Fitness’s Age minimum is 16 for independent attendance at adult classes. 16-18 year olds will need written parental/guardian consent. Please email us at email@example.com
I'm just passing by. can I walk-in and take the class as a guest?
Advanced booking is required for all classes as waitlisting is in effect, and we do not accept walk-ins. You can book a class up to 7 days in advance.
You are welcome to set up your account through the Breathe Fitness app and book into class if time permits. Details for pricing options, memberships, purchasing terms & conditions can be found directly in the app's "Online Store" in the "Product Details."
how do I book into classes?
We've made it easy so you handle all of your own schedules. The easiest way to view, book & manage your personal information, account & schedule is by downloading our "Breathe Fitness" app. All bookings are managed personally by clients. Please do not contact us requesting for us to book/cancel you into classes.
You may not book other guests into classes, only yourself.
do you offer waitlisting for your classes? how does it work?
We are happy to offer waitlisting for our classes. Guests on the waitlist are automatically added to the class, first come, first serve.
You will not be notified when the waitlist changes. You need to confirm your spot in class by viewing "My Schedule."
Important: Review "My Schedule" in the Breathe Fitness app to confirm the mat space number or your number and/or your number in line on the waitlist.
There are no penalties for cancellations off the waitlist. Only once you've been added to the class from the waitlist.
If plans change and you can no longer attend the class, please cancel off the waitlist so another guest may take that space.
do you rent yoga mats?
We sure do! Yoga mat rentals can be reserved and paid before attending the class. Mat rentals are $5+tax each and must be reserved in advance through the Breathe app under your account.
After you reserve your mat, show your reservation to the instructor and they will get you a clean rental mat.
does breathe fitness have showers for guest use?
We are happy to offer shower use for guests. Our studio has one shower that is cleaned regularly. Shower & towel rentals are $5+tax each and must be reserved in advance through the Breathe app under your account.
Show your reservation in "My Schedule" to your instructor ahead of time.
what if I need to cancel out of class? do I need to pay a cancellation fee?
Our early cancellation policy is 12 hours. Cancel your spot by managing "My Schedule" in the Breathe Fitness app. You will not be charged a fee unless the cancellation has been made after that time.
One "No Show" or “Late Cancellation” results in an immediate automatic $20.00 fee.
All class bookings and cancellations are managed personally by guests in the app. This applies to both a “Class” and “Waitlist” if you can no longer attend for any reason. This allows another guest in the Breathe community to attend the class.
- We do not offer refunds on promotional discount codes not applied correctly.
- We do not offer refunds for "No Show" or "Late Cancellation" of classes.
is there an age restriction on who can take classes?
Due to the heated nature of the classes, Breathe Fitness’s Age minimum is 16 for independent attendance at adult classes. 16-18 year olds will need written parental/guardian consent. Please email us at firstname.lastname@example.org.
do you offer refunds on membership purchases? can I transer my membership to a friend?
All sales are final—no refunds, exchanges, or membership transfers or extensions. Membership payments and passes once charged or purchased are not eligible for refunds.
Additionally, we do not offer refunds on promotional discount codes applied incorrectly.
do you have membership gift certificates?
We love the gift of a yoga membership.
If you are looking to give the gift of a studio membership, gift certificates can be purchased under our Pricing & Membership page, or here.
We also offer a retaul gift certificate. You can purchase a retail gift certificate here.
Our gift certificates are delivered digitally via email.
I have a breathe VIP membership/VIP couples membership, how can I cancel my membership?
To cancel the automatic payments within the 12-month contract is a $75.00 + tax fee. To cancel automatic payment contract outside of 12 months is FREE. To cancel your membership, please send us an email with 30 days notice so we can implement the cancellation in a timely manner for the automatic payments and agreement.
can I put my breathe VIP membership/VIP couples membership or breathe VIP annual membership on hold?
Yes! Memberships can be put on hold. Every hold/pause (including medical, injury, pregnancy etc.) is a one-time $75.00 + tax admin fee per hold/pause. No restrictions on the number of pauses per year.
- Minimum hold/pause 4 weeks;
- Maximum hold/pause 3 months per calendar year;
- or case by case.
To pause your membership, please send us an email with 30 days notice and the hold/pause dates, so we can implement in a timely manner for the automatic payments.
when can we shop at breathe's retail boutique?
Shop before or after classes, or shop online 24/7. Free pick up is usually within 12 hours.
Due to the nature of our products all sales are final. No refunds or exchanges.
if we order retail products online, can we pick up at the studio?
Absolutely! Purchase online 24/7 and free pick up is usually within 24-72 hours. Bring your receipt or order confirmation email to the studio and show to the instructor.
Please note: any orders held at the studio for over 7 days will incur a $20 hold fee. If you need to make other arrangements, just let us know.
do you offer gift certificates?
YES! We offer two types of gift certificates - retail and memberships.
You can purchase a retail gift certificate here. Our retail gift certificates are delivered digitally via email.
Note: If you are looking to give the gift of a studio membership, gift certificates can be purchased under our Pricing & Membership page, or here.
what payment methods do you accept?
We accept all major credit cards except American Express.
For memberships, client authentication is required through the credit card authentication process before booking and attending classes at the studio.
We also accept retail and membership gift certificates (sold and applied separately).